Support for development of an array of computer telephony integrations (CTI) with Altitude software within the OTCS-Alcatel migration project.
Delta Training for upgrade from Altitude uCI 7.5 to uCI version 8.0, identifying operations that make the biggest differences in agents’ daily routines.
Development of operational flows in the IVR project for Altitude uCI.
Implementation of the Altitude uCI 8.X solution, with progressive dialling option, highly integrated with the various departments within the organisation.
Implementation of new dial-up infrastructure and launch of the first collection management campaign.
Support of the migration project of the Data Processing Centre.
Customised training in Contact Centre operations, focused on advanced topics such as API applications, complex reports, etc.
Operational training project for the Valladolid platform and projects support in the Madrid Contact Centre.
Execution of necessary due diligence for a proposed "technological insource" project. UCID identification and management through BBVA platforms (SBC, Avaya, Altitude, etc). Implementation of Altitude technology in BBVA infrastructure.
Development of a C2C solution for BBVA, a service available on all of the bank's commercial platforms. Development of Load Balacers for automatic management of "BBVA Contigo" uploads (thousands per day).
Implementation of Agile Methodology in the Systems area, in the support and development team.
Customer Platform training for Bilbao Contact Centre operations team. Formal training and solutions for client queries in regards to daily operations.
Collaboration with Altitude for infrastructure implementation in the Adeslas cloud. System integration development between Alcatel and Avaya with Asterisk technology.
Development of telephone voice application service for a financial client, based on Avaya Experience Portal and Nuance.
Customised training for your specialists, with practical approaches to specific operations. Integration of a Palette tool with the AMDOCS application in GSS Peru.
Development of email functionalities in the Altitude uCi 7.5 Contact Centre environment.
Formal and personalised training in Contact Centre operations. Resolution of questions that arise during daily operations.
Advanced training in development, administration and configuration of the software implemented in your Contact Centre platform.
Development of IVR flows with Dialogic hardware for production backup.
PPSS team trainings for the Contact Centre, for Operations as well as Automation and Scripting of platforms.
Comtact Centre staff Training (in English) at Mapfre Mexico and Mapfre USA.
Training in the new Altitude Version 8 for the entire supervisor platform.
Personalised training in customer service platform. Training of your operations team.
Design of an integrated architecture for in-house applications and Altitude. Delta training for migration to Version 8. Ad-hoc training on Script Development uAgent.
Customised training on the new software version for the supervisors of your Contact Centre platform.
Customised training for the IT department on automation and scripting in CTI environments.
Implementation of progressive dialler for scheduling business appointments via the telephone channel.
Optimisation of semantic processing algorithms of the client's engine. User interface simplifications to improve usability and system stability.
Training on the new uCI 8 version of Altitude for the IT department. Migration of all your campaigns in Altitude technology to Version 8.
Portugal Contact Centre operations staff Training in Lisbon.
On-site support for Altitude infrastructure for complex cases of integrations.
Formal training on Altitude uCI 8 software.
Audit in the U.S. A. of Altitude uCI 8 operation, performance analysis, operations, performance metrics and analysis of recurring errors.
Implementation of the Altitude Cloud solution. Development of campaigns, scripts, platform deployment, and initial service support.
Provision of support to your CASER client for resolution of complex incidents related to the Avaya IC infrastructure. Customised training on Avaya Integration Centre product.
Use of ICR technology to configure call menus and call handling routes for user assistance service for an insurance company.

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