Technology for Contact Centre

Combination of experience and knowledgein providing Contact Centre solutions, together with an optimal benefit-cost ratio results in trusted partnerships with our customers.

Technology consulting

Manufacturer solutions, Open Source and proprietary software development, adapted to your needs ensuring the best benefit-cost ratio.
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Agile Methodology
and Training

Using Agile Methodology in Training available for all Contact Centre areas and operations specifically adapted to your management model.
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Support and operation

Improve your Contact Centre operations by focusing on reducing downtime and maximising KPIs.
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Gestión de Cobros

Debt Collection Management

Our software is the ideal solution for SMEs that have less than 20 operators and want good debts collection management at a minimum cost.
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Technology consulting

The experience and knowledge of our team ensures efficiency in development, testing and project delivery.
We adapt to the needs of each customer offering an optimum cost/performance ratio. 
We create functional designs for every project and provide solutions with the end user in mind.

We specialise in the implementation of Contact Centre solutions for voice, email, web, chat and social media, also offering fully-tailored options developed to match your exacting needs. ACD strategies and business rules are designed through an intelligent routing engine for multi-channel interactions.

We integrate different software solutions by developing dedicated APIs. We also perform third party CTI integrations and offer social network solutions.

We develop solutions for all Contact Centre services needs: scripting, workflow, reporting and statistics, voice portals/IVR campaigns. Our solutions are based on Open Source software and comply with industry standards.

We put in place autodialler best suited to each campaign: predictive, progressive or preview. We optimise your configuration, dialling rules, contact management, database management, testing and training.

Through IVR and virtual assistants you can offer faster responses to your customer care online, with a significant reduction in costs. In addition, better management can be performed thanks to the semantic analysis of texts, and you will improve your experience through semantic navigation.

Agile Methodology and Trainings

The principles of the Agile Manifesto are applicable to Contact Centre management, and the concept of “Minimum Viable Product” enables swift response to competitors and customers. And having well-trained teams in all areas is essential.
We manage all your IT projects through a swift and flexible approach using the Agile methodology for Contact Centre. It allows us respond to changes in a rapid and flexible manner so you stay competitive on the market and create positive experience for your customers.
Being Altitude’s technology partner enables us to provide certified training both nationally and internationally. Improve your platform’s operations by learning about the technology and by optimising all of its tools and systems.
Each upgrade of a Contact Centre platform to a new software version is a challenge, both technologically as well as operationally. We specialise in minimising the impact of the changes by providing comprehensive training to both technical and operational staff and supervisors.
We specialise in customised training, after a prior study of the details and deployment of each platform, as well as specific integrations, creating customised documentation to ensure optimal knowledge transfer.

Support and operation

Together with your flexibility, availability and fast response times and our professional experience and expertise, your Contct Centre will offer the best services at 100% efficiency.
We have several forms of maintenance to match all our customers’ maintenance needs: proactive or preventive (anticipating and identifying the problems through a daily check-list), operational (ensuring optimum system performance), corrective (resolving incidents) and evolutionary (responding to future platform modifications).
We offer three levels of technical support: L1 (responsible for the receipt of incidents by users), L2 (specialists responsible for resolving incidents resulting from level 1) and L3 (certified technicians for incidents resulting from level 2).

We want to be your technology partner and, with our experience and knowledge, help you to improve your Contact Centre with Outsourcing services (for services or management) and Out-tasking services (for processes or people).

Our 24/7 Customer Support Centre has been designed for you to easily report, edit and check status of all your enquiries, incidents and service requests.

Debt Collection Management

Our software enables automatic calls to the listof debtors and notify them via SMS, while allowing the agent to managecalls in a personalized manner, bearing in mind thetype of customer and the age of their debt.
Through our dialer connection module included in the Debt Collection Management program, the number of contacted debtors and the amount of the recovered debt will increase. Contacted debtors will be offered the ability to immediately settle their debts through a payment gateway.

Access all the operational and business information through the tool’s reporting suite and, if necessary, create specific reports.

This system of selection and dialing of contacts adjusts automatically to the number of agents available, which enables you to reduce contact times and optimise the performance of your operators.
The Re-inventa Deb Collection Management Backoffice allows the agent to use control the calls and easily access information about his contacts, in a clear and simple way.
This module enables the supervisor to select and upload contacts for pending collection calls in a quick and easy way.
The tool that allows to manage the contact list for pending collection calls (upload, enable/disable contact groups, create new lists) and to manage available agents.
Manage, automatically, the sending of SMS notifications to contacts, when the management status of your files changes.
This tool assists supervisors in management of platform settings,contact list loading modules, as well as providing real-time monitoring of the status of contact lists and active agents.

Our reporting tool enables the import of data and export of detailed transaction information. Our standard package includes all necessary reporting with the ability to upgrade for customised reports.

Integral service of resolution of incidents and available updates through a 24×7 ticketing tool.

Our debt collection management program allows debtors to resolve payments in a convenient way, providing them with a payment gateway by card from a link sent by e-mail or SMS.

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