Technology for Contact Centre
Combination of experience and knowledgein providing Contact Centre solutions, together with an optimal benefit-cost ratio results in trusted partnerships with our customers.
The experience and knowledge of our team ensures efficiency in development, testing and project delivery.
We adapt to the needs of each customer offering an optimum cost/performance ratio.
We create functional designs for every project and provide solutions with the end user in mind.
We specialise in the implementation of Contact Centre solutions for voice, email, web, chat and social media, also offering fully-tailored options developed to match your exacting needs. ACD strategies and business rules are designed through an intelligent routing engine for multi-channel interactions.
We integrate different software solutions by developing dedicated APIs. We also perform third party CTI integrations and offer social network solutions.
We develop solutions for all Contact Centre services needs: scripting, workflow, reporting and statistics, voice portals/IVR campaigns. Our solutions are based on Open Source software and comply with industry standards.
We put in place autodialler best suited to each campaign: predictive, progressive or preview. We optimise your configuration, dialling rules, contact management, database management, testing and training.
Through IVR and virtual assistants you can offer faster responses to your customer care online, with a significant reduction in costs. In addition, better management can be performed thanks to the semantic analysis of texts, and you will improve your experience through semantic navigation.
Agile Methodology and Trainings
Support and operation
We want to be your technology partner and, with our experience and knowledge, help you to improve your Contact Centre with Outsourcing services (for services or management) and Out-tasking services (for processes or people).
Our 24/7 Customer Support Centre has been designed for you to easily report, edit and check status of all your enquiries, incidents and service requests.
Debt Collection Management
Access all the operational and business information through the tool’s reporting suite and, if necessary, create specific reports.
Our reporting tool enables the import of data and export of detailed transaction information. Our standard package includes all necessary reporting with the ability to upgrade for customised reports.
Integral service of resolution of incidents and available updates through a 24×7 ticketing tool.
Our debt collection management program allows debtors to resolve payments in a convenient way, providing them with a payment gateway by card from a link sent by e-mail or SMS.